When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.Please create a Support Ticket by using the button below or sending an e-mail to stating you've done all previous troubleshooting steps. You may use the attached guide to square your gantry and see if this resolves the issue, if not please submit a support ticket and we'll be happy to further look into your issues. TECHNICAL SUPPORT - via phone and email.If you are having issues when the machine homing with either it grinding on the the Y-Axis limit sensor or when you are doing a circle cut and the starting and ending point is slightly offset then it's likely the gantry is not square.POWER OPTIONS - 5W, 10W, 15W, up to 30W (custom order).ULTRA-PRECISION - Closed loop galvonometer scanners with encoder feedback project the laser beam with no additional mechanical parts such as belts, gears or pulleys to ensure perfect results each time.ULTRA-RELIABILITY - Solid-state UV laser requires no water cooling and has no consumable parts with estimated lifetime of more than 10,000hrs.AI Object Detection/Orientation: Using advanced Cloud GPU processing, automatically recognizes objects even in complex backgrounds and generates orientation for aligning markings automatically.
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